I guess what I'd say is that the company ought to have a comms person who is senior enough to be able to say to leadership "fellas. Think two weeks ahead. This is going to turn out poorly for us, because the current policy interpretation is indefensible. Let me do my job here."
I guess what I'd say is that the company ought to have a comms person who is senior enough to be able to say to leadership "fellas. Think two weeks ahead. This is going to turn out poorly for us, because the current policy interpretation is indefensible. Let me do my job here."
The bigger the org, the less likely they'll have a senior-enough person filling that role. Substack is still relatively small though, it seems to me.
Still, it's a point well taken. This starts from policy and leadership. Good comms can't fix indefensible policy or daft leadership.
I don't think they have any strategic advisors? They seem to rely on their own advice.
Not nitpicking about your thoughts on "comms", because I take that to encompass every step of this saga, including their verbatim comms. (Will "obviously" make the problem worse ... Really, on which planet is it obvious? Jeez. Do they even sanity check before issuing comms?)
This is well put, agreed.
I guess what I'd say is that the company ought to have a comms person who is senior enough to be able to say to leadership "fellas. Think two weeks ahead. This is going to turn out poorly for us, because the current policy interpretation is indefensible. Let me do my job here."
The bigger the org, the less likely they'll have a senior-enough person filling that role. Substack is still relatively small though, it seems to me.
Still, it's a point well taken. This starts from policy and leadership. Good comms can't fix indefensible policy or daft leadership.
I don't think they have any strategic advisors? They seem to rely on their own advice.
Not nitpicking about your thoughts on "comms", because I take that to encompass every step of this saga, including their verbatim comms. (Will "obviously" make the problem worse ... Really, on which planet is it obvious? Jeez. Do they even sanity check before issuing comms?)